smilesmilesmilesmilesmile, PLEASE!!

I hate my old school.

Their system is just crappy. Even when I wanted to get out from there, it was very hard to do. I actually have finished the course and I needed Academic Transcript to enter university. But I got some issues with my Academic Transcript. The teacher had fixed it up but the grade had not been out in my Transcript. After giving more than 24 hours of my patience, I decided to go there to see what the problem was. I went to the Administration hub and they told me that they had not received the result from the teacher, that was why they would not do anything about my Transcript. They asked me to find the teacher and talk to her, or email her if I couldn't find her that day. This was very ridiculous! I explained that I even have got a Letter of Completion, but how come they still got problem with my Transcript. I would not be given one if there was a problem. And  I was wondering what these people are working for actually. It was not my job to chase the teacher! I came there to get my problem fixed, but all they did was asking me to sort it out by myself! They did not even make an effort to see if the teacher was there that day or not. They just do not do internal communication. I was not happy at all because obviously there was something missing in these people's job description. But because they insisted that they could not do anything (they spoke to me with raised voice, so I was kind of yelling back to them, sorry I didn't mean to), I didn't have any choice but to go find the teacher. Luckily the teacher was teaching that day and she was very helpful. She told me that she had really fixed this problem out and she did not know what happened. She was willing to do it over again realising that this was very important to me (It was! My class in uni would start on Monday and that day was Friday, btw). Some other teachers helped me out, too, because they realised there would be some other problems if I did everything by myself because I was only a student. To make a long story short, finally I got my Transcript. Then I left that school and do not have any intention to go back. Goodbye!

I went to the university to process my enrollment. Firstly, I told the Student Centre people that I needed to make a timetable to attend class on Monday and I needed a student card, too. They said that I needed to go enroll myself online because I missed the orientation that week, which was not because of my fault. After I get myself enrolled then they can give me the student card. The people there suggested me to go to the Faculty to see if they could help me to enroll. There, I tried to access my account, but I found out that the system could not log me on. So the people there suggested me to go to the IT Help Desk and ask the people there to reset my password. I went there and the people there were confused because normally I needed a student card in order for them to help me. But after I explained my situation and they made some phone calls, they finally gave me a new password. The problem was not over because although I got a new password, I couldn't fully access the account. So I went back to the Help Desk and they made some other phone calls then told me to go to the International Student Service to see if they could help me. It was 13 minutes before the office closed. I came there and explained my situation to one person. She made a phone call and then she found out what my problem was. I could not fully access my account because I have just been registered that day as the result of submitting Transcript so late, which was not my fault, was it?? So anyway, I have to wait for at least 24 hours for the system to recognise me.

So, I went to uni for nothing. But what is strange is that I didn't feel annoyed at all. They "ping-pong"-ed me, they made me walk here and there in the "dark" (remember, I missed the orientation and this was my first time going there), and finally I found out that there was nothing I could do. But really, I feel fine with all of this. And why....?? Because these people in uni have great customer service skills! They are friendly, they communicate to each other, too. And the most importantly is............ they SMILE!!

Smile really manipulates mood. Not only your own mood, but also the mood of people you give the smile to. "Smile, and the world will smile back to you".
Soooo, smile, please....!! Whatever your mood is, smile really helps you to feel better =) =) =) =) =)